F.A.Q.

Frequently Asked Questions
  1. What payment methods do you accept?
    We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

  2. How can I contact Honiehi support?
    You can simply email us at [email protected] where our customer service team will be happy to help you with whatever you need!
  3. How much is shipping?
    The shipping cost depends on the product, weight of the product/order, and the location that we're shipping to. 
    For orders over $25, we offer free shipping worldwide! For U.S orders under $25, shipping will cost $3.99 for regular size packages.
    Oversized/heavy weight packages will incur an additional shipping fee based on criteria above. 

  4. How can I track my order?
    We will provide you with a tracking number once item(s) are processed and shipped.

  5. How long does it take to receive my order?
    Since Honiehi sources products from trusted suppliers located all over the world and frequent customs delays, your order will take about 2-3 weeks to be delivered. Most items arrive within 2 weeks. Refer to estimated shipping times below:

     Worldwide

    2-5 weeks

    UK

    7-20 business days

    EU

    10-21 business days

    Australia

    10-21 business days

    US

    7-20 business days

    Canada

    2-5 weeks

    * Please allow 1-5 business days to process your orders.

    ** During high demand times such as Black Friday and Christmas, you may experience longer delivery times due to high volume of orders.

    Due to Covid -19, please allow possible 7 to 15 business days delay. We apologize for the inconvenience.

  6. I had ordered 2 items but only received 1. Where is the other one?
    Since we source products from all over the world, 2 items that you ordered may come in 2 separate shipments. Please check your tracking. If that doesn't work, please contact us and we will do our best to help out!

  7. I would like to return my order. How do I do that?
    If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

    For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

  8. Will shipping be covered for my returns?
    All return shipping fees and other miscellaneous fees are the responsibility of the customer.

  9. What if the item(s) I received are defective/incorrect/damaged?
    Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

  10. How long is the returns process?
    Processing returns may take up to 14 business days from the day we receive your return.
    We will email you to confirm once your return has been processed.

  11. When will I receive my refund?
    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card - issuing bank within 7 - 10 business days of receipt of the returned item or cancellation request. Please contact the card - issuing bank with questions about when the credit will be posted to your account.

    If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account

  12. Will I be charged with customs and taxes?
    The prices displayed on our site are tax - free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

    Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

    Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.